In staffing a local beverage production facility, we recognized that our turnover rate and injury rates were unusually high. We investigated and found that despite our best effort at describing the job and environment, it is something that associates need to see for themselves. We coordinated with our customer’s HR Manager to establish a pre-assignment walkthrough procedure that allowed us to show them the actual work being performed and demonstrate the required safe work practices. Since this change, we’ve seen a remarkable reduction in injuries and higher associate satisfaction and retention.